Privacy Policy

Effective Date: July 2026

Meraki Veterinary Wellness respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request an appointment, submit a form, or communicate with our clinic.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, phone number, email address, mailing address, pet’s name, pet information, appointment requests, messages submitted through contact forms, and other information you choose to share with us.

We may also collect limited website information automatically, such as your IP address, browser type, device type, pages visited, date and time of visit, and general website usage information. Our website may use cookies or similar technologies to help the site function properly and understand how visitors use the site.

How We Use Information

We may use the information we collect to:

  • Respond to your questions or appointment requests

  • Communicate with you about your pet’s care

  • Schedule, confirm, or follow up on appointments

  • Provide veterinary services

  • Send reminders, clinic updates, or service-related messages

  • Improve our website and client experience

  • Process payments, if applicable

  • Maintain accurate clinic records

  • Comply with legal, regulatory, or professional obligations

  • Protect the safety and security of our clients, patients, staff, clinic, and website

We do not sell your personal information.

Pet Medical Information

Information related to your pet’s care may be collected and maintained as part of our veterinary medical records. While veterinary records are not generally governed by HIPAA, we treat client and patient information with care and confidentiality.

We may share pet medical information when needed to provide care, coordinate with referral hospitals or specialists, work with laboratories or pharmacies, transfer records at your request, comply with legal or regulatory requirements, or protect animal or public health and safety.

Sharing Information

We may share information with trusted third parties who help us operate our clinic and website, including veterinary software providers, appointment platforms, payment processors, laboratories, diagnostic providers, reminder or messaging platforms, website hosting providers, analytics tools, and professional advisors.

We may also disclose information if required by law, court order, subpoena, regulatory request, animal control requirement, or when necessary to protect our rights, property, clients, patients, staff, or others.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand visitor activity. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not work properly if cookies are disabled.

If we use tools such as Squarespace Analytics, Google Analytics, online advertising platforms, or similar services, those tools may collect information about your interaction with our website.

Email and Text Communications

If you provide your email address or phone number, we may use it to communicate with you about appointments, your pet’s care, clinic updates, reminders, or related services.

You may opt out of non-essential marketing communications at any time. We may still send appointment, billing, medical, or service-related communications when necessary.

Payments

If you make a payment through our website or a third-party payment platform, your payment information may be collected and processed by that payment provider. We do not control the privacy or security practices of third-party payment processors.

Data Security

We take reasonable steps to protect the information we collect. However, no website, email system, or electronic storage method is completely secure. Please avoid sending highly sensitive information through general website forms or unsecured email unless instructed by our clinic.

Links to Other Websites

Our website may link to third-party websites, including referral partners, payment processors, social media platforms, or educational resources. We are not responsible for the privacy practices, content, or security of those websites.

Your Choices

You may contact us to update your information, request transfer of your pet’s medical records, opt out of non-essential marketing communications, or ask questions about how your information is used.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the effective date above.

Contact Us

Meraki Veterinary Wellness
4018 Medina Rd. Suite D
Medina, Ohio 44256
Phone:
Email: hello@MerakiVetWellness.com
Website: MerakiVetWellness.com